Privacy Policy

Last Updated: April 2026

This Privacy Policy explains how Genhub Inc. Pte. Ltd. (UEN: 202334943N), trading as Zolin ("we", "us", "our"), collects, uses, discloses, and protects personal data when you visit zolin.io, use our services, or interact with us.

We are committed to complying with Singapore's Personal Data Protection Act 2012 (PDPA). If you have any questions about this policy, contact us at team@zolin.io or +65 8104 0297.

1. Who This Policy Applies To

This policy applies to:

• Visitors to zolin.io
• Dental clinic owners, practice managers, and health business operators who enquire about or use our services
• Individuals whose personal data is processed as part of delivering our AI automation services to client clinics

2. What Personal Data We Collect

We collect personal data that you provide directly to us, including:

• Contact information — name, email address, WhatsApp number, phone number
• Business information — clinic name, role, business address
• Enquiry and communication data — messages sent via our contact form, WhatsApp, or email
• Payment information — billing name, card details (stored and processed securely via Stripe — we do not store full card numbers ourselves)
• Service usage data — information about how your clinic uses the AI assistant, including conversation logs processed through Respond.io

We do not collect sensitive personal data (such as medical records or health information) directly. Patient conversation data that flows through our platform belongs to the clinic and is processed on the clinic's behalf as described in Section 5.

3. How We Use Your Personal Data

We use personal data for the following purposes:

• To respond to your enquiries and arrange demonstrations
• To deliver, configure, and maintain our AI automation services
• To process payments and manage billing
• To send service-related communications (updates, performance reports, renewal notices)
• To improve our services based on usage patterns
• To comply with our legal obligations under Singapore law

We will only use your personal data for the purposes for which it was collected, or for purposes that are directly related.

4. How We Collect Personal Data

We collect personal data when you:

• Submit an enquiry or demo request via zolin.io
• Message us on WhatsApp
• Sign a service agreement or NDA with us
• Use our WhatsApp AI or Front Desk AI services as a client
• Correspond with us by email

We may also collect basic website usage data (such as pages visited and browser type) through analytics tools to help us improve our website.

5. Patient Data — Our Role as Data Intermediary

When we provide AI automation services to dental clinics and health businesses, patient conversation data may flow through our platform (via Respond.io). In this context:

• The clinic is the data controller — it owns and is responsible for the patient data
• Zolin acts as a data intermediary — we process patient data solely to deliver the agreed services, on the clinic's behalf
• We do not use patient data for any purpose other than delivering the services to the relevant clinic
• We do not sell, share, or retain patient data after the engagement ends
• Patient data is stored through Respond.io's secure cloud infrastructure in accordance with applicable data protection standards

Clinics using our services remain responsible for obtaining appropriate patient consent for WhatsApp communications and for fulfilling their own PDPA obligations as data controllers.

6. Disclosure of Personal Data

We do not sell your personal data. We may share your personal data with the following categories of third parties, only to the extent necessary to deliver our services:

We require all third-party service providers to maintain appropriate security standards and to use personal data only for the purposes for which it was shared.

We may also disclose personal data where required by law, regulation, or order of a competent Singapore authority.

7. Data Storage and Security

We implement reasonable security arrangements to protect personal data against unauthorised access, disclosure, copying, use, or modification. This includes:

• Secure transmission using industry-standard encryption (HTTPS)
• Access controls limiting who within our team can access personal data
• Storing payment data exclusively within Stripe's PCI-compliant infrastructure
• Processing conversation data through Respond.io's enterprise-grade secure infrastructure

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Client contact and business data — retained for the duration of the engagement and for up to 2 years after termination, for legal and compliance purposes
• Payment records — retained as required by Singapore financial record-keeping obligations
• Patient conversation data (processed on behalf of clinics) — retained in Respond.io in accordance with the clinic's own data retention settings and PDPA obligations; Zolin does not retain copies after the engagement ends

9. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act 2012, you have the right to:

• Access the personal data we hold about you
• Correct personal data that is inaccurate or incomplete
• Withdraw consent to the collection, use, or disclosure of your personal data (subject to legal and contractual limitations)

To exercise any of these rights, contact us at:

Email: team@zolin.io
WhatsApp: +65 8104 0297

We will respond to your request within 30 days.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data:

Genhub Inc. Pte. Ltd. (UEN: 202334943N), trading as Zolin
Email: team@zolin.io
WhatsApp: +65 8104 0297
Website: zolin.io
Singapore